Localeur Report: information, introspection, and insights on the global travel industry

We killed Localeur’s app. Here’s why.

 

We all know 2020 has been a challenging year. As a Black founder in America, this year hasn't only been devastating because of COVID-19 or the deaths of cultural icons like John Lewis, Kobe Bryant, and Chadwick Boseman. It’s also been devastating because of the systemic racism that continues to play a key role in inequality and police brutality today, decades after Rev. Martin Luther King, Jr. and more than 150 years after slavery. If this feels like an uncomfortably heavy blog for you to be reading from a travel startup, my words are doing their job.

If 2020 has taught me anything, it's that it's time to rethink how we do some things – or maybe everything. From the environment to the economy, politics to public health, nearly every facet of our lives is overdue for referendum or reassessment. The year’s irregular pace has, hopefully, made it easier for us to slow down and make sure our energy is being utilized towards the issues that matter most to us.

Here at Localeur, we remain focused squarely on helping travelers experience local, but starting today we will no longer do that with native apps for iOS and Android. Our apps garnered us a lot of praise from The Guardian, Forbes, Travel & Leisure, The Today Show, and TIME over the years, but we've pivoted to a new approach for helping travelers this year.

In June, we launched the new Localeur.com, and in August we launched the first of our featured guides, dedicated to Road Trips here in the U.S. Since then, we've started helping travelers from Houston to Hong Kong get personalized itineraries and recommendations on where to go and how to travel safely. 

The new Localeur is more personalized, more sustainable, and more aligned with the world as it is today. We also think it’ll help us construct the travel industry of tomorrow: The tectonic shifts of late have shown us where our field has become lopsided or untenable. We’re paring down for the better, and subscribing to Localeur isn't just about planning trips. It’s about supporting the local businesses around the world that won’t survive these unprecedented times without us. It’s about supporting a Black-owned company at a time when our voices must be elevated. It’s about experiencing local in ways that unite us, surprise us, and inspire us to never stop growing.

We're no longer an app company, but we’re still a tech company – and, more importantly, we're a mission-driven company. In this age of unknowns, we’re all becoming more and more capable of shedding the things that no longer serve us. If 2020 hasn't shown you that truth, you haven't been paying attention. 

 

Joah Spearman
Founder & CEO

 July 31, 2020

Looking for America

In a past life I prided myself on being a fearless, roving, dirty-haired traveler whose driving passion was to see as much of the world outside of the United States as possible. At 22, I was a late bloomer when it came to vagabonding, but I figured I could make up for lost time by booking a bunk at the rowdiest hostel, by eating the fried insect, by wandering around Vienna or Istanbul or Medellín until dawn if that’s what it took to come home with a great story. I never liked being asked where I was from and I’m sure I lied once or twice and said I was Canadian. When I met people from all over the globe, it felt good to avoid bringing the U.S. into the conversation. If all the world’s a stage, America is an actor who never rehearses, drinks before curtain call, emotes in fits and starts, then bows with a flourish.

America didn’t suddenly fall into this role, I know, but since 2016 it’s felt less like a part and more like an albatross. How many mornings have you woken up in the last four years and felt weightless, safe, and happy in your bed, only to remember some fresh crisis that’s taken place, and the heaviness of it all comes rushing back? Traveling can feel brash when the crisis comes in the form of kids in cages or lawless police. Traveling around America? Leaving the liberal bubble of Austin or New York or Seattle? The more I thought about it, the less I felt like going.

It’s been a long time since I last took a road trip. It’s been a long time since I felt like I could go anywhere; often the air is dense with an anxious haze, whether wildfires are the literal cause or our collective dread hangs heavy. In the five months since the pandemic hit, in the two months since the murder of George Floyd, our bodies and minds have endured an endless cycle of tumult. Rather than making me feel like I deserved a vacation, I’d mostly reacted to the grim uncertainty of it all by surrendering. Even after I’d agreed to take a trip to Oregon, I don’t know if I really believed I could pull it off.

I’m fortunate in that heading off into the wild blue yonder is actually a pretty short trip, coming from Seattle: the Northwest is an absolute jewel box of splendor and outdoor pursuits, thanks in large part to Oregon. I did worry that every scenic byway and alpine lake would be packed with similar-minded city dwellers, meaning that avoiding exposure to the virus would be an all-consuming task, so I vowed to make as few concrete plans as possible, to recognize that a trip in uncertain times cannot look like any old trip, and to immediately bail if a trailhead had too many cars at it or if campsites looked dangerously close to one another. It helped that I was riding shotgun alongside my boyfriend, who can not only navigate old Forest Service roads with confidence, but who possesses an almost clinical disdain for crowds. If safety and seclusion were out there, we would find it.

I was right; we did find it. Our trusty camper van got us to the quiet but rattlesnake-happy Crooked River outside Terrebone, to a secluded windswept shore on a lake within a national volcanic monument, to Diamond Lake’s calm, picture-perfect view of Mount Thielsen, and to the rim of Crater Lake, nearly empty towards sunset, which was so pretty I cried. When I ate, each bite tasted like a gift, even if it was a meal of chili wrapped in a tortilla. When I swam, I felt weightless, and all the songs we used to sing at summer camp got stuck in my head. When I laid down to sleep, my brain actually turned off instead of roiling with old fears and fresh anxiety.

Of course, taking a road trip did nothing to remedy what’s been plaguing the States. It felt sad and surreal to regain cell service and discover that Portland, so near where we’d been ambling unplugged, had turned into a police state with an arsenal of chemical weaponry. Today, two weeks after having returned home, the trip feels like it could have taken place two years ago, and as I write this I find myself getting a little daydreamy about two years in the future, when the pandemic will be in the past and, hopefully, this country will be one that stands for progress and change. Taking a road trip reminded me that despite its ugliness, America is beautiful. We all deserve to put ourselves in the way of that beauty and find a country we believe in.

- Cate Smithson, global head of content

July 31, 2020

Road Tripping: A Silver Bullet for Pandemic Travel?

It was February 20th and I was honestly still reeling from Kobe Bryant's tragic death. In a few weeks’ time, it would be South by Southwest Festival in Austin, where we'd celebrate Localeur's 7th anniversary. A few days later, my girlfriend, Angélica Rahe, would kick off her North America tour with Soft Glas, which I'd spent several weeks booking with shows planned in venues like The Middle East in Boston, 7th Entry in Minneapolis, and Mississippi Studios in Portland. In April, as I'd done in previous years, I'd fly to Hong Kong to meet with several of my investors and friends, then to Canada to attend TED Conference with the added bonus of celebrating my birthday on April 22nd, the night before Angélica's scheduled show at the Biltmore in Vancouver. Later, in June, I planned to spend several weeks in Europe, connecting with locals in newly added Localeur cities I'd never been to like Stockholm and Oslo and re-visiting Copenhagen and Madrid, two of my favorite cities on the continent. My girlfriend and I were set to fly out on June 24th.

All that changed by late February when we had our team call one afternoon. I'd started reading reports about COVID in January and encouraged my team to stock up and start assuming we were headed for a federal shutdown by March. We had a big SXSW party planned for our anniversary at Whisler's, our favorite bar in East Austin, but the outlook was not looking bright for it to occur. My team thought it was a bit premature for me to be predicting a full shutdown, but what I was seeing in Japan and Hong Kong – two places I typically visit after SXSW each year – led me to believe I should assume the worst. I spent several hundred dollars stocking up on hand sanitizer, masks, non-perishable food, and other essentials and sent money to my mother to help her do the same for herself and my grandmother, who now lives with her.

Of course, not only would SXSW be canceled, but so would Angélica's tour, TED, and my Asia and Europe travel plans. I had gifted Angélica's family a trip to New Orleans for Christmas, and March 10-12 with them ended up being the last trip I took before the shutdown the following day. From March 13th to June 27th, we left the house only for walks and twice rented a car to hike at Enchanted Rock and swim at McKinney Falls. Localeur's steady march to profitability was suddenly slowed and I ended up spending the better part of April and May focused on fundraising, something I'd hoped to leave behind in 2019. I can’t lie and say I wasn’t dejected by the year’s opening salvo. 

But I run a travel startup and despite companies like Airbnb taking big hits as a result of the pandemic and airlines like United losing upwards to $40 million per day, I felt that if anyone should know how to travel during a pandemic, it should be me. Or at least that was my logic when, in late June, Angélica and I left Austin on a 3-week road trip to Olympic and Yosemite National Parks and several cities in between. The trip was partially meant to get us out of the house and out of Austin, as cases were ramping up after Texas Governor Abbott's failed re-opening of the state. But mostly, the trip was to accomplish two things: 1) see for myself what kind of emotional, financial, health, and physical toll the travel and tourism industry had taken as a result of COVID (along with how best the travel industry could recover in the interim) and 2) reconnect with America, the beautiful (at least in theory). For weeks I’d been investing every waking hour (and some sleeping hours) leveraging what little platform I have as a Black founder and CEO in tech to support Black Lives Matter in the aftermath of the senseless murders of George Floyd, Breonna Taylor, and Ahmaud Arbery. I took about eight rolls of film, and have shared some of the highlights in #35mm photos below. Also, check out our podcast to hear more of the takeaways from my recent trip. Most of all, I'm proud to officially unveil Localeur's guide to road trips.

- Joah Spearman, founder & CEO

June 25, 2020

Black Lives Matter

Rather than feeling powerless in a country that has fostered racism and systemic inequality for centuries, including the heartbreaking and unwarranted deaths of George Floyd, Breonna Taylor, Elijah McClain and Ahmaud Arbery in recent months, I have been seeking out ways to make an impact in the Black Lives Matter movement as one of the only Black founders in tech history to raise $5 million without institutional VC firms.

I recently had a phone call with a fellow Black founder in tech. It was really cathartic. At one point, we laughed about how there are only about 20 of us whom have made it as far as we have. I guess it was one of those situations where you laugh because the alternative is to cry. We talked about the experiences we’ve found ourselves having over the years fundraising while Black and leading startups in industries that statistically and systematically has put founders like us at a disadvantage. Two things stood out to me from the call:

1) We understand that we have a duty not only to our own companies, but to our communities to get as far and high as we possibly can despite the obstacles, and

2) We know we are every bit as talented and capable as the founders whom are afforded the opportunity to pursue their ventures with fully-funded business plans.

My hope for the near future is that investors learn to place greater value on these two realities for Black founders and treat our unique lived experiences and community-mindedness as value-adds to their investment portfolios. To that effect, I’ve done several interviews this month to share my thoughts on how white entrepreneurs, CEOs and investors can improve racial equity and equality.

Inc. Magazine “Turning Virtue Signaling Into Actual Virtue

NPR “Shopping in Solidarity: Can Companies Participate in Social Justice?”

Crunchbase “Localeur CEO Discusses Hurdles Black Entrepreneurs Face

Austin Business Journal “What CEOs Serious About Racial Equality Should Do Next

-Joah Spearman

June 2, 2020

A word from our CEO

I've spent nearly every waking hour of the past several days thinking about George Floyd, offering support for fellow Black people, writing thousands of words online educating others, doing interviews with outlets like Inc. Magazine (which you can read here and here), and helping my non-Black friends in cities around the world better understand what is happening in America right now. I'm tired. But I decided we should still launch the new Localeur because racism existed long before Localeur did – and I started this company knowing that I was attempting to be successful in a country that goes out of its way to make that impossible. As a Black founder, it's not just my job to be a part of the #blacklivesmatter movement as an advocate; it's also my job to keep climbing up the steep hill that is being Black in America when there are people intent on ensuring my failure. So this is me staying committed to both fronts: the movement and my role as one of the best-known advocates for Black people in the tech and travel industries. I hope you join the movement. I also hope you check out our new site.

Introducing the New Localeur

A pillar of Localeur's framework is its commitment to diversity in all things, including travel. Exploring the world beyond our own backyards helps us all to feel connected to one another; travel challenges humankind's selfish tendencies and its most deep-seated prejudices. To fortify our commitment to our diverse, talented, thought-provoking community members and the places they help us experience, we've created a new Localeur.

Imagine your first trip post-COVID-19. It may be next month or next year, but it will happen. Regardless of what destination you have in your sights, beach town or a big city, I believe Localeur can help you. Today, I’m proud to introduce the new Localeur.com. It isn’t what you’re used to, but it’s what we are confident you’ll grow to love. 

For seven years, we’ve made it our business to help travelers experience local by giving them access to a global community of local tastemakers and the local spots they love. We’ll keep doing that, but in a slightly different way; we're leaning into our knack for curation and going to remove any and all attempt to focus on things that turn travel and local into tourism and gentrification. Our goal is to bring out the best in the cities you visit by bringing out the best in our community. 

That community has always been the best part of Localeur. The DJs and designers, the musicians and marketing execs, the creatives, the entrepreneurs, and, of course, the foodies. They live in over 130 cities – among over 40 countries – and they have raised their hands and said, “I want to tell you where to go in my city.” They’ve given us all a gift and we intend to pass it onto you; their love for their own cities is part of what makes your love for the cities you visit possible.

Starting today, these local perspectives are available via subscription. For $8 a month or $100 lifetime, you’ll not only get exclusive access to Localeur recommendations, you’ll also get weekly emails packed with insight and info on various cities, a monthly podcast available to subscribers only, and a semi-annual magazine that sets the bar for travel inspiration. Most of all, you will get something we’ve been dying to provide for years: personalized itineraries for up to three trips a year. You give us the city and any pertinent details, we’ll help you plan the perfect trip. This could be a weekend in the city to make the most of your business trip or a weeklong vacation with the family for the holidays. We can offer this for 130 cities and counting, and we’re eager to help you experience local wherever you go. And hey, 2020 is not the year for spontaneous travel or immediate gratification – but we’re going to make sure your wanderlust goes to good use.

- Joah Spearman

May 31, 2020

How to approach travel, right now

Travel restrictions are incredibly fluid, so Localeur will continue to keep an eye out for meaningful updates on how cities and countries are responding to COVID-19 (regardless of whether their airports and borders are open). In addition, we strongly advise you to keep up with public health guidance from the World Health Organization and your country's public health/disease control agency, such as the Center for Disease Control in the U.S. For specific travel restriction information, check with your state/province or country's embassy or tourism authority to better understand how to prepare for visiting these cities. 

Each country – and in some cases, each city – has had wildly different responses to COVID-19. Colombia has, along with other countries in Latin America, had a slow response thus far, so we encourage Medellín as a bucket list-type destination rather than a near-term trip. In contrast, Vancouver and Seattle have responded more aggressively to the pandemic and, as a result, each report fewer active cases and deaths than other major cities in North America. Once border crossing and quarantine restrictions are lifted in the coming year, this is a trip we think you could consider taking. Air Canada is not currently accepting two-way international flights, but when they do, consider it a good sign.

Both Copenhagen, Denmark, and Tel Aviv, Israel, have had even more aggressive responses than cities in the U.S. and Canada, resulting in both higher test rates than the U.S., England, Germany, and Canada (a good thing) and lower death rates than the aforementioned nations (a very good thing). Whenever Denmark and Israel open themselves back up for foreign visitors and lift their current 14-day quarantine requirements, these are better positioned as great destinations for summer 2021.

- Joah Spearman

May 25, 2020

A day of remembrance

On May 1, 1865, just weeks after the assassination of President Abraham Lincoln and the effective end of the American Civil War, African Americans only recently freed from the shackles of slavery held a parade in Charleston, South Carolina, with a reported 10,000 people attending to honor 257 Union soldiers who’d lost their lives fighting for an America that would ultimately abolish slavery. President Lincoln had, only years before this parade, famously stated, “I believe [the U.S.] cannot endure, permanently half slave and half free. I do not expect [the U.S.] to be dissolved — I do not expect the house to fall — but I do expect it will cease to be divided.”

I believe that parade was not just a time to honor the soldiers who’d fought and died in battle, but also to bring together those who believed their cause was worthy; that America could no longer go on divided. This fateful war was the result of millions of people making decisions and choices, some good and some less so.

Today, amidst a global pandemic that has already led to the deaths of upwards to 350,000 people, including nearly 100,000 Americans, we are at a similar crossroads in our collective history. Does the world rush to get itself back to “normal” by ignoring the guidance of medical and scientific experts and hurriedly filling bars, restaurants and shops, cramming onto transcontinental flights, and giving in to a temporary sense of security for fear of boredom? Or do we heed the public health experts’ advice and history’s lessons that instruct many of us to remain in shelter, self-quarantining ourselves despite harrowing economic indicators? We are at war with a pandemic that has no face and no country, yet the weapons are just as lethal as those of any geo-political conflict and the propaganda – be it a conspiracy theory or a YouTube video – is just as powerful in causing apathy and disarray.

Unlike in previous wars, though, our best defense is not to incite fear and misery in our opponents, but instead to inform ourselves. A well-informed person is far better equipped to practice decency, empathy, humility, integrity, and sound judgment. In this time of both unprecedented oddity and public health concern, choosing to inform ourselves in order to make better decisions about what to do, what not to do, and how to live our lives is the most important move we can make.

That’s why, as the founder of Localeur, I had to be honest about what small role play we play in helping people make better choices about travel. With a tireless focus on local, a renewed sense of purpose, acareful eye toward sustainability, and a full heart, we look forward to doing our small part in this journey into the unknown. That’s why, starting June 1, 2020, we’re getting rid of our old website full of thousands and thousands of recommendations on where to eat, drink, and play; full of what life was like before COVID-19. Instead, we will significantly pare down what we are offering to distill only the most valuable content. One week from today, we will debut the new (and improved) Localeur.com and offer a preview of things to come via our soon-to-launch subscription service. Clearly, the world was different when we started in 2013 than it is today, and we realize we need to be a little different, too.

Localeur will, of course, continue to be the best place in the world for you to find out how and where to experience local in 130+ cities around the world, but we’re going to do it in a way that respects the unique times we’re living in and the invaluable insights our global community of locals provide. Of course, changing a website is nothing compared to the kinds of decisions brought forth during Lincoln’s lifetime, and it pales in comparison to of the impact of a pandemic. But this shift is our way of adapting to a new reality and looking ahead rather than fighting to claw back to the past. More importantly, it’s our way of choosing which side of this battle we intend to be on.

Memorial Day is a day to remember and honor our fallen soldiers. I believe this can also be a day to remember why all of our decisions and choices, however small, have consequences, and why our choices – from how we treat our neighbors and strangers to how we travel and see the world – require us to be informed and act with both judgment and prudence.

- Joah Spearman

May 18, 2020

I think we're all going a little stir-crazy…

Typically, when I start to feel this kind of anxiety, I'd be able to meet up with friends at one of my favorite local bars here in Austin or see whichever superhero movie is playing at the Alamo Drafthouse. Maybe I’d check out a concert at Mohawk or a play at ZACH Theatre. Better yet, I'd take a flight somewhere like Mexico City, Chicago, or Madrid to break the monotony. My girlfriend, a musician, was supposed to start a North American tour two weeks after COVID-19 forced a shutdown of all music venues, and we had a month-long trip to Europe planned for this summer that'll have to wait at least another year. But we know we're fortunate; we are healthy and have had lots of great home-cooked meals during all this.

I saw it coming, of course. I'd been reading dispatches and news articles about Coronavirus since early February and by mid-February was convinced things were about to get really scary; I told my employees to stock up on Amazon before things got really severe. Then the City of Austin cancelled South by Southwest Festival and we were forced to cancel Localeur's seventh birthday party with it. Ever since, things have been a bit… odd. Thus, the stir-craziness. But I have mostly found myself counting my blessings not only for my good health – and that of my loved ones – but also for a job and a business that has been remote for years and continues more or less similarly.

Still, though, the travel bug is buzzing in a major way right now. Imagine running a travel company without travel? I imagine it's similar to how restaurant owners who can't feed people feel, or musicians who can't see their fans beyond Instagram Live. This is the longest I've gone without a trip in close to a decade, and I'm desperate for an adventure. Thankfully, more help in restoring my travel-heavy way of life is on the way. I'm already starting to see unprecedented deals for flights, hotels, resorts and bubbling enticement to take a trip somewhere, anywhere. The travel industry, which accounted for something like 15% of the global economy before COVID-19, is just as desperate for a change of scenery as I am, it seems. But despite my eagerness for an adventure, I know to be weary – very weary. Because not all travel is the same, and all it takes is one false move to put myself or others at risk of falling ill. 

Road trips > cruise ships. Restaurants with spacious outdoor seating > restaurants with white tablecloths. Romantic getaways > bachelor parties. 

Here are a few more things I find myself thinking as I navigate travel plans and the industry at large in the midst of an unprecedented pandemic:

1. More local. I’ve written for years that the future of travel is local; we’re about to see it in full force now. Local businesses – music venues, restaurants, nonprofit theaters, among others – hold communities and cities together far more than chains and tourists hotspots do. As a result, I'm anticipating road trips will be more common than fly-in trips as gas prices remain low, particularly in the U.S. and Europe. 

2. More consolidation. We're likely to see mergers and acquisitions of a number of travel companies, along with the biggest travel companies making somewhat permanent cuts to their staffs and ambitions a la Airbnb's and TripAdvisor's recent 25 percent layoffs. 

3. Fewer in-office workers. With companies likely to spend less on long-term office leases, we can expect a growing market for travel as people are no longer tethered to a desk as they work. Remote work was already on the rise, but COVID-19 will speed things up considerably.

4. More travel. There is a lot of pent-up demand already and more to come in the next several months. Should early trials for a COVID-19 treatment prove viable at scale in the next year, the summer of 2021 could be the biggest travel season ever.

- Joah Spearman

May 15, 2020

What will life look like after a pandemic?

This is the question we all have right now. Can I make dinner reservations with friends? What about Coachella next year? Should I fly from the States to vacation in Italy or Spain, or should I stick closer to home? Which type of accommodations are safer: a hotel room or an Airbnb? When can I see a movie in theaters again or see a play on Broadway?

In reality, what we’re asking isn’t about what we can do, where we can go, or when we’ll be able to return to “normal.” We’re asking who we’ll be – as individuals, as a community – once we reach the other side of this.

At the moment, almost none of us are who we thought we’d become. Working parents never expected to be home-school teachers. Foodies never imagined they’d have eaten as much frozen pizza as they have lately. Cinephiles never thought they’d be so tired of Netflix. Musicians’ careers relegated to Instagram Live? Are you kidding? College graduates feeling hopeless about job prospects; undergrads missing out on the actual experience of being in college? None of these twists of fate have anything to do with the travel industry; it’s our lives we’re talking about. It’s existential, it’s deeply personal, and it’s universal.

That’s why we have decided to switch up how we do things here at Localeur. We launched during South by Southwest Festival in 2013, but there was no SXSW in 2020. The world we stepped into when we started is different from the world we live in today, and we’re ready to lean into that. We’re going to embrace the unknowns of our collective future.

Since 2013, we’ve helped more than 5 million travelers discover the best local places to eat, drink, and play in over 130 cities around the world; along the way, we’ve partnered with brands like JetBlue Airways, Nike, Lyft, and Match.com. So yes, we can give you the gist of where to fly, what to do, and who you can meet when you’re there. We help you feel like a local wherever you go. To keep doing that, we’re going to help you plan safe road trips, support local restaurants through the best takeout options, and generally focus on safety and sustainability. We’re not experts in responding to a pandemic, but we’re pretty damn equipped to help travelers experience local. So we’re going to do what we do best – and help keep you healthy and happy in the process. Most of all, we’re going to help us define our futures by reconnecting to what matters.

If anything good has come from this pandemic, it’s that we’ve all been reminded how important it is to take care of one another and ourselves; that focusing on what truly makes us feel alive and happy doesn’t have to mean globetrotting or beating our friends to the next “It” destination. Supporting local businesses and helping people get the most out of their travel experiences has always been our focus – starting with a new website, we will also become a source for rediscovering what tethers us to our own cities and for better understanding the ins and outs of how to travel. We’re a global family, and the globe isn’t going anywhere, but, for now, let's explore what’s local to us all! When the time is right, we’ll see you abroad.

- Joah Spearman